Tag Archives: consumer rights

Flying without wings

Or at least without misleading information on the website where you book…

Commissioner Kuneva did a press conference today, where she announced the names of the airline companies whose websites comply with all the points of the European legislation that is designed to stop unfair commercial practices in prices, insurance selling and so on. Virgin Atlantic, bmi and bmi baby are all on the list of good performers, whereas easyjet, ryanair and BA are co-operating to bring their sites up to scratch, but aren’t there yet. Details on the consumer sweep website. Or you can listen to me talking about it on You and Yours.


Filed under European news

The financial storm

Reading this blog recently, you might wonder whether I’m even aware of what’s going on in the world at the moment. Naturally, the answer is “of course I am”. It’s just that it hasn’t had a very direct impact on us. These things are going on at a different level to an office like ours. But my colleagues in Brussels are certainly feeling it! When I was back there last week, it dominated discussions at our midday briefing, with several of my former colleagues involved: Jonathan on competition issues, Oliver on regulation of financial markets and Amelia on central bank coordination.

It’s a real challenge doing a job like this at a time like this, when there is only one real story on the news. Of course, we’ll often try to make the link with that story, or focus on issues that are relevant. But there will always be interesting things that go unnoticed that at another time might have got more coverage. An example today was the announcment on strengthening consumer rights. The proposals cover a whole range of issues of concern to consumers such as clear information on price, additional charges and fees before they sign a contract. They will also strengthen consumer protection against late delivery and non-delivery, and set out EU-wide consumer rights on issues such as cooling off periods, returns, refunds, repairs and guarantees and unfair contract terms. This isn’t just a consumer story though – it’s a business story too, because with a clearer system in place across Europe, there will be greater opportunities for selling Europe-wide, especially online.

Went to the National Theatre last night, to see The Year of Magical Thinking. A tour de force performance from Vanessa Redgrave, but I thought the play was a little too long for the format (a woman in a chair talking) and there were some directorial decisions that I would question (if an amateur like me is allowed to question David Hare!) I went with Irina, one of my fellow Eisenhower Fellows, and it was lovely to see her again. While there I bought tickets for Every Food Boy Deserves Favour, a new play by Tom Stoppard and Andre Previn, which has a full orchestra! Sounds mad. I’ll have to wait till January to find out what it’s all about though – tickets are for then.

We’re making progress on the Double Club’s trip to Brussels, which I hope will be a lot of fun for those involved. They’re going to visit a school, take part in lessons, play football with them, go to an Anderlecht game and then do lots of sighseeing. we need now to work on the Monday, which is the Commission/Parliament end of things.

The new stagiaire (intern) started today, and it’ll be great to have someone around to give a hand with some of the research that we find difficult to get done. Sometimes the difficult bit is remembering that you have someone there to ask to do things when you’re used to doing them yourself – always the first challenge when you get staff.

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Filed under Living in London, Management, Media, Youth

Doing something for consumers

We’ve created a bit of a buzz today with the visit of Consumer Affairs Commissioner Magdalena Kuneva – the FT picked up some of a speech that she’s giving today, where she says she wants to stop on-line retailers being able to limit sales to one country. So if I want to buy an computer on-line, I should be able to buy it from the German site of the maker if that’s cheaper, rather than being automatically directed to the UK site and only allowed to buy from there. There was just a question in the press-room about it, we have a good load of consumer journalists coming to talk about it over lunch and BBC Five Live have just asked for an interview. There are a few really good lessons to draw. Firstly, an interesting speech will have more impact if you let the press have at least some of it before it’s given. Secondly, the EU is doing a lot for consumer rights and has done a lot in the past, such as legislating against unfair commercial practices. Thirdly, the UK press is interested in European stories where they see the impact it will have on people’s lives. My job is to make the most of those opportunities when they come up, and maybe it will help to balance some of the very negative messages that are out there.

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Filed under Media